I spent a fair bit of time investigating when it came to choosing a canopy. The incredible reviews that Norweld had always stood out to me, better than just about any brand or product I’ve ever seen. There were a hell of a lot of reviews that started with “I don’t usually write reviews, but for a product/service this good, I had to” – and now I am in the same boat.I purchased a deluxe gen2 canopy base and a deluxe canopy package with a few extras. I don’t think there is any doubting the quality of the product, and that is fairly well documented in the 4wd/touring community. However, the service I received from Norweld was nothing short of first rate. Like most people these days, I am exposed to customer service very frequently but still can hardly remember a better experience when purchasing. I dealt primarily with James, but also with Jonathon and Jenna. Right from start to finish, they were all incredibly polite, informative, helpful and friendly. Not a great deal more you can ask for. James offered me everything I needed during quoting stage to give me the certainty that Norweld was the way to go. He was responding to me during the Christmas period, sent diagrams or specs so I could ensure the suitability, answered every question I had (no matter how left field) and ultimately made the experience very simple for me.I was given plenty of information about scheduling, getting the vehicle to them and the progress of the build. When there was some dramas and changes with the vehicle coming from Japan and the ETA kept moving back, they were more than accomodating with moving install dates around. When the vehicle then suddenly came early, they had the canopy built and squeezed my install in earlier than expected on short notice.I can’t, in any way, fault the goods or the service I received from Norweld, big thanks to everyone involved from their team. I’ll undoubtedly be recommending them to anyone in the market for a tray and canopy and it is certainly my intention to remain loyal to them following this experience.
Response from the owner: Hi MattThanks for your review and the glowing wrap of the team. Seeing reviews like this demonstrates to us that our people are the biggest asset we have and knowing they are providing service like this is the icing on the cake. We will let the team know and will ensure all of our staff read your review. Keep us up to date with pics of your travels. Cheers Norweld Australia